FAQ

  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • Can I track my order?
  • Can I return or exchange an item?
  • My order has arrived but it’s not as I expected. What can I do?
  • Will you offer more products?
  • Do you take custom orders?
  • Are your products made with natural ingredients?
  • Do your products contain any artificial fragrances or chemicals?
  • Are your products environmentally friendly?
  • How do you ensure the quality of your natural ingredients?
  • What sets your natural products apart from others on the market?

Ordering and delivery

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@barbersbb.store, we may be able to cancel your order before it’s processed. 

Please review our Shipping Policy for more information.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to five business days, plus the one to days of preparing your order. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We only ship within the United States at this time.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Can I return or exchange an item?

We do not offer returns or exchanges with our handcrafted products. 

Please review our Refund Policy.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@barbersbb.store with the details. We’ll respond within 48 hours. 

Also feel free to review our Refund Policy.

Misc

Will you offer more products?

Definitely! We're always exploring new ideas and formulations to expand our product offerings and provide even more options for our customers. Keep an eye on our website and social media channels for updates on our latest creations. We're excited to continue growing our range of natural, holistic products to support you on your wellness journey!

Do you take custom orders?

Absolutely! We love working with our customers to create custom products tailored to their unique needs and preferences. Whether it's a special blend of herbal tea, a personalized candle scent, or a custom skincare formulation, we're here to bring your vision to life. Reach out to us with your ideas, and let's create something truly special together!

Are your products made with natural ingredients?

Definitely! We're proud to say that all of our products are crafted using the finest natural ingredients sourced from Mother Nature herself. We believe in the power of nature to provide effective solutions for your well-being.

Do your products contain any artificial fragrances or chemicals?

Never! We're committed to using only pure, natural ingredients in our products. You won't find any artificial fragrances or harsh chemicals here—just wholesome, plant-based goodness.

Are your products environmentally friendly?

Absolutely! We strive to minimize our environmental footprint by using eco-friendly packaging and sustainable practices throughout our production process. When you choose our products, you're not just choosing natural—you're choosing planet-friendly too!

How do you ensure the quality of your natural ingredients?

We go above and beyond to source the highest quality natural ingredients for our products. From handpicking herbs and botanicals to partnering with trusted suppliers, we ensure that every ingredient meets our strict standards of purity and potency.

What sets your natural products apart from others on the market?

Our commitment to quality, purity, and sustainability sets us apart. We're passionate about creating products that harness the power of nature to nourish and rejuvenate your body and soul, while also caring for the planet.